Use case
AI sales for beauty & aesthetics
Beauty clients research in DMs: they ask how a treatment works, whether it hurts, how long it lasts, and what it costs — usually at 11pm after seeing a before/after post. Replies.live answers each question from your Knowledge in seconds, books the visit while interest is hot, captures the contact, and brings clients back when it's time for the next appointment.
In beauty, the consultation starts in the DM long before anyone sits in a chair. Leads compare salons by how fast and how well their questions get answered — aftercare, contraindications, healing time, price. A salon that answers at opening hours tomorrow loses to one that answers now.
Replies.live answers now. It knows your treatments, prices and policies, shows the empathy questions like 'will it hurt?' deserve, and quietly does the commercial work: suggesting the right service, capturing the contact, and reminding the client when their lashes, color or botox cycle is due again.
The problems it removes
After-hours questions
The highest-intent DMs arrive at night — and find an empty inbox until morning.
Anxious, detailed questions
Pain, safety, healing, allergies — each needs a careful answer, not a price list.
Price-only shoppers
Leads who ask the price and disappear are never followed up.
Rebooking left to memory
Recurring treatments mean predictable comebacks — that nobody systematically triggers.
How the loop maps to your business
Treatment questions answered with accuracy and empathy from your Knowledge; photos understood (a client can send their hair or skin); operator takeover for medical-adjacent judgment calls.
Aftercare guide or first-visit offer in exchange for a phone number — so the 11pm asker is reachable tomorrow.
Cycle-based comeback pushes ('it's been 4 weeks — refresh time?') via Telegram and email.
Early access: creatives and campaign prep for local before/after campaigns, attributed to booked visits.
A day at a clinic with Replies.live
- 1
23:40 — a lead asks if lip filler hurts and how long swelling lasts. The AI answers honestly from your Knowledge and offers a free consultation slot.
- 2
She asks the price, goes quiet. The AI offers your first-visit discount guide for her phone number. Captured.
- 3
Morning — your admin sees the thread, confirms the slot in one tap from the same inbox.
- 4
A client sends a photo asking if her hair can go platinum — the AI gives your colorist's standard guidance and books a strand test.
- 5
Six weeks later, captured clients get the 'time for a touch-up' Telegram push; the calendar fills itself.
Frequently asked questions
Is it safe to let AI answer medical-adjacent questions?
You set the guardrails. The AI answers only from your approved Knowledge, refuses to improvise on safety topics, and escalates judgment calls to your staff. Heavily regulated medical services are out of scope by design — Replies.live targets beauty and aesthetics services where your own published guidance is the answer.
Can it handle photos from clients?
Yes — it sees images sent in the chat (hair condition, nail inspiration, skin questions) and responds with your standard guidance.
Does it speak my clients' language?
It mirrors each client's language automatically — useful for salons with international clientele.
How do comeback reminders work?
Captured contacts can be re-engaged with broadcasts — a Telegram push or email about seasonal offers or cycle-based touch-ups. Telegram pushes see ~90% opens within 24 hours.
See your own AI in 10 minutes
Paste your website, watch it learn your business, and chat with it before you pay anything. €99/month after a 7-day free trial. Cancel anytime.